My co-pay couldn't have changed; I never received a new insurance card indicating so?

A: Open enrollment is a very hectic time at most insurance companies. Your employer is one of thousands that are choosing new plans. It often takes insurance companies 3-6 weeks to distribute new insurance cards, sometimes even longer. If you have any questions or disputes regarding your benefits it is always best to speak to your benefits administrator. Insurance companies do not raise your co-pay with out direction from your employer and your physician's office charges you your co-pay as directed by your insurance company.