Why do I still owe a balance after I have paid my copay?

A: Many plans have co-insurances on either all or some procedures performed or durable medical equipment given. This may be in addition to your office visit copay. For Example:  if a patient receives a durable medical equipment product, the patients insurance may cover it at 80% making them responsible for 20% of the allowable amount. To find out detailed information about your plan you can check your benefits coverage handbook supplied to by your employer.